Terms of Service

Welcome to Executive Mechanic LLC ("Executive Mechanic," "EM," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein, which are incorporated by reference. If you do not agree to these Terms, you may not access or use the Platform.

You must be at least 18 years of age to use the Platform.

Executive Mechanic reserves the right to modify these Terms at any time in its sole discretion. Changes become effective when posted. It is your responsibility to review these Terms periodically. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

Executive Mechanic provides a technology platform that enables Customers to connect with independent Mechanics for mobile repair services. Executive Mechanic is not a provider of mechanic services, nor does it employ or supervise Mechanics. All services are performed by independent contractors.

You agree to maintain accurate, current, and complete information in your Platform account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We may perform background checks on Mechanics but do not guarantee the accuracy or completeness of any background screening. Executive Mechanic disclaims all liability for conducting or failing to conduct background checks.

When booking a service, you authorize Executive Mechanic to charge your selected payment method for all applicable fees, costs, taxes, and tips. Mechanics receive payment through Executive Mechanic after successful service completion. Pricing may be adjusted for changes, cancellations, or disputes.

You may cancel or reschedule a booked service subject to our Cancellation Policy, incorporated herein by reference.

• If you cancel more than 24 hours before the scheduled appointment time: Full refund.
• If you cancel between 2–24 hours before the appointment: 50% service fee retained.
• If you cancel within 2 hours of the appointment or fail to appear: No refund.
• If a Mechanic is late by more than 30 minutes without communication, you may cancel without penalty.
• Rescheduling is permitted without penalty if requested more than 2 hours in advance.

Executive Mechanic reserves the right to modify or waive cancellation fees at its sole discretion. Refunds, if any, are issued to the original payment method within a commercially reasonable timeframe.

You agree to:

• Provide safe, legal access to your property and vehicle;
• Treat Mechanics with respect and professionalism;
• Not engage in harassing, abusive, or illegal behavior.

Executive Mechanic reserves the right to suspend or terminate accounts for misconduct.

Mechanics agree to:

• Perform services professionally and in compliance with applicable laws;
• Provide their own tools, equipment, and transportation;
• Maintain appropriate licenses or certifications required by law;
• Communicate professionally with Customers and Executive Mechanic support;
• Upload accurate documentation of work performed via the Platform.

Executive Mechanic offers a limited warranty for parts and labor directly related to services booked through the Platform, subject to a separate Warranty Policy. Warranty claims must be submitted within 30 days of service completion. Warranty remedies are limited to re-performance or refund at Executive Mechanic's sole discretion.

Refunds issued under the Warranty Policy are separate from refunds issued under the Cancellation Policy.

The Platform and services are provided on an "AS IS" and "AS AVAILABLE" basis. Executive Mechanic expressly disclaims any implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and service outcomes.

We do not guarantee availability of services or any performance of independent Mechanics.

To the fullest extent permitted by law, Executive Mechanic and its affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to your use of the Platform or services.

Executive Mechanic's aggregate liability shall not exceed the greater of:

• $100; or
• The total fees paid by you to Executive Mechanic in the six (6) months preceding the event giving rise to the claim.

Warranty remedies are separate from, and not in addition to, the limitations above.

You agree to indemnify, defend, and hold harmless Executive Mechanic, its officers, directors, employees, agents, successors, and assigns from any claims, demands, liabilities, damages, losses, and expenses (including attorneys' fees) arising out of or related to:

• Your use of the Platform;
• Your breach of these Terms;
• Your interactions with Mechanics or third parties.

All content, trademarks, logos, and software on the Platform are owned by Executive Mechanic or its licensors. You may not copy, distribute, modify, or create derivative works without our prior written consent.

Executive Mechanic shall not be liable for delays or failures in performance due to causes beyond its reasonable control, including but not limited to acts of God, weather, labor disputes, pandemics, government orders, or transportation disruptions.

Any dispute, controversy, or claim arising from or relating to these Terms, your use of the Platform, or services shall be resolved by binding arbitration under the rules of the American Arbitration Association.

Arbitration shall be conducted on an individual basis and not as a class action.

The arbitration will take place in the county of your billing address unless otherwise mutually agreed.

You waive your right to a jury trial and to participate in class actions.

These Terms are governed by and construed under the laws of the State of Texas without regard to conflict of law principles.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Executive Mechanic may suspend or terminate your access to the Platform at any time, with or without cause. Upon termination, you remain responsible for all amounts owed.

Notices from Executive Mechanic to you may be delivered electronically (e.g., email or Platform notifications) or by mail. You agree to provide accurate contact information and to update it as necessary.

• These Terms constitute the entire agreement between you and Executive Mechanic.
• Failure to enforce any right shall not constitute a waiver.
• You may not assign your rights or obligations without our consent.

Executive Mechanic LLC
support@executivemechanic.com

Additional Policies Incorporated by Reference:

• Warranty Policy
• Privacy Policy
• Mechanic Terms of Service

By using Executive Mechanic's Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service and incorporated policies.